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Can I duplicate or reuse an existing workflow?
Last updated on
Sep 24, 2026
Description :
Assigning tasks within a workflow ensures the right person or agent handles each step.
1. Open the workflow builder
Select the workflow you want to edit.
Tip : Start with one simple workflow before building multiple automations.
2. Choose what you want to automate
The best place to start is with a repetitive task that happens frequently and follows a predictable process.
Lead management
Send new leads directly to your CRM
Email
Customer support
Reporting
Generate recurring business reports
3. Connect your business tools
Connect the apps your business already uses so your automation can move information between them automatically.
- CRM
- Calendar
- Analytics
- Project management
- Forms
4. Configure the AI
Define what you want the AI to understand, decide, or generate.
- Instructions — Tell the AI what to do
- Context — Provide relevant business information
- Conditions — Define when an action should happen
- Fallbacks — Define what happens when AI cannot complete a task
- Output— Specify the expected result
Best practice : Keep instructions specific and clearly define the expected output.
Key take away
Start with one simple, high-impact process. Once you understand how triggers, AI decisions, and actions work together, you can gradually automate more complex business operations.
- Create your first workflow
- Build an AI agent
- Connect an integration
- Troubleshoot automation errors